Shipping Policy

Thank you for shopping with Oak & Ivy Supply. We’re committed to making sure your order reaches you as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.

Shipping & Delivery

We currently offer free standard shipping on ALL orders.

After your order has been processed, estimated delivery is typically:

United States/Canada: 8-12 business days

Delivery estimates begin once your order has shipped and do not include processing time.

While we do our best to ensure orders arrive within the estimated timeframe, occasional carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@oakivysupply.com.

We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at support@oakivysupply.com and we’ll be happy to help investigate the issue. 

If your order has not been delivered within 7 days after the end of the estimated delivery window, please contact us so we can investigate the shipment and review the available options with you. Depending on the circumstances and tracking history, this may include continued carrier investigation, replacement, or refund consideration.

We ask that customers allow the full estimated delivery window, plus this additional 7-day period, before a package is considered significantly delayed or potentially lost.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@oakivysupply.com as soon as possible.

Please include your order number and clear photos of the item so our team can resolve the issue quickly.

Questions

For any questions regarding your order or shipping, please contact:

Oak & Ivy Supply
support@oakivysupply.com