Returns & Refunds Policy

At Oak & Ivy Supply, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging, when applicable
• Accompanied by your order number or proof of purchase

To begin a return, please contact us at support@oakivysupply.com.

Please do not send an item back before contacting us. Once your return is approved, our team will provide return instructions and the appropriate return address.

Return Shipping

For standard returns due to preference, sizing, or a change of mind, customers are responsible for return shipping costs.

If you received an incorrect, defective, or damaged item, please contact us so our team can review the issue and determine the appropriate resolution.

Original shipping charges, if applicable, are non-refundable unless otherwise required by law or the issue resulted from an error on our part.

Shipping Protection

Customers may choose to add Shipping Protection to their order at checkout.

Shipping Protection provides additional protection if your order is damaged while in transit.

If an order with Shipping Protection arrives damaged, you may choose between:

A free replacement at no additional cost, or
A full refund for the affected item to your original payment method.

To submit a Shipping Protection claim, contact support@oakivysupply.com as soon as possible after delivery and include:

• Your order number
• A description of the damage
• Clear photos of the damaged item
• Photos of the packaging, when available

Once the claim has been reviewed and approved, we will arrange your replacement or refund.

In most cases, damaged items covered by Shipping Protection will not need to be returned unless specifically requested by our team.

Shipping Protection applies to qualifying damage that occurs during shipment and does not cover damage caused after delivery through misuse, accidental damage, improper care, or normal wear and tear.

Shipping Protection is optional and does not limit any rights or remedies you may have under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is defective, incorrect, or arrives with an issue, contact us at support@oakivysupply.com as soon as possible.

Please include your order number and clear photographs of the item.

Our team will review the situation and work with you to provide an appropriate resolution.

Exchanges

If you would like to exchange an eligible item, please contact us at support@oakivysupply.com.

Once your exchange request has been approved, we will provide instructions for returning the original item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow several business days after a refund is issued for your bank or payment provider to process and post the funds to your account. Shopify supports refunding orders back through the original order/payment workflow.

Order Cancellations

If you need to cancel or modify your order, please contact us at support@oakivysupply.com as soon as possible.

We cannot guarantee that an order can be canceled or modified after it has entered processing or fulfillment.

Final Sale Items

Items specifically marked Final Sale are generally not eligible for standard returns.

This does not apply to eligible damaged, defective, or incorrect merchandise or any rights available under applicable law.

Contact Us

For questions regarding returns, refunds, exchanges, or Shipping Protection, please contact:

Oak & Ivy Supply
support@oakivysupply.com